All Items are sold in Canadian Dollars
If you have questions about your order please email us at
orders@villagegiftshoppe.ca
What is the cost for shipping?
Shipping charges are calculated in real-time. Charges are based on total package weight and the destination address. We do not use a one-charge fits all pricing policy. To calculate the cost of shipping, add an item to your shopping cart by clicking on the buy button underneath the item you are interested in. The shipping cost will be calculated with your order.
When will my order be shipped?
In-stock merchandise will be shipped within 72 hours from the time you placed your order. Items that are not in stock will be shipped as soon as we receive them. If your item is NOT in stock we will contact you via email.
Do you ship all items together?
In most cases all of the items in stock will be shipped at one time. If your order contains in-stock items and a item that is a pre-order or backorder, your in-stock items will be shipped and your PREORDER/BACKORDER will be shipped as soon as it is received at an ADDITIONAL COST. Any backorder under $10.00 will be cancelled.
Return Policy?
We want you to be completely satisfied with your purchase. If a product does not meet your expectations, please contact us for a return authorization number which MUST go on the outside of the carton. Without this number, your carton will be refused. Merchandise must be returned within 14 days in its original packaging with no evidence of use. After inspection, we will issue a store credit. The Village Card & Gift Shoppe is not responsible for merchandise not received from the carrier of your choice.
What if my merchandise was damaged in transit?
In the event that your purchase was damaged in transit, please report the damage to Canada Post within 2 days of receiving the package. You may contact Canada Post 1-866-607-6301 or Canada Post online http://www.canadapost.ca/cpo/mc/aboutus/corporate/contactus.jsf. Do not return merchandise to Village Card & Gift Shoppe if it was damaged in transit, as a claim cannot be made by us. It must be made by the receiver.